What Is Mediation?
Mediation is a peaceful process used to resolve conflict. When parties choose mediation, they use the help of a neutral party or mediator who is specially trained in mediation techniques.
The mediator acts as a neutral facilitator to help the parties have a productive conversation. The mediator does not act as a judge or make decisions for the parties but helps the parties to change their interactions from negative to positive and from destructive to constructive so they are the decision-makers.
How Does Mediation Work?
The mediator does not take sides and always acts as a neutral. Participation is voluntary. The mediator explains the process, asks the parties if they have specific wishes or ground rules of how the session will be conducted and explains that the meetings are confidential.
The mediator then listens to each party as he or she presents his or her views on the matter. The mediator may summarize or re-frame an issue to try to help one party hear and understand what the other is saying.
The mediator also helps the parties find common ground that they may not realize exists. Many times parties are able to come to an agreement on the issues in dispute and the mediator can help the parties formulate said agreement.
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